Frequently Asked Questions

Yes, all recyclable waste is collected at certain points and recycled without harming nature.

ISO 14001: Environmental Management System / Blue Flag: International Environmental Education Foundation-TURCEV / Environmentally Sensitive Accommodation Facility Certificate (Green Star)

Yes, we have a Blue Flag certificate which indicates that our beaches are cleaned daily and protected from harmful substances and waste.

Yes, our hotels have several green areas where we conduct projects including protecting and planting trees periodically.

Disinfection procedures are carried out daily in line with the circulars issued by the Ministry of Tourism and Health.

We follow all rules and regulations issued by the Ministry of Tourism and Health and we have taken all precautions at our hotels to ensure our guests a safe and enjoyable holiday. Precautions include temperature checks, masks required at check-in, disinfection procedures for general areas and rooms regularly and so much more. You can read more about the procedures upon the documents provided at check-in.

Each of our restaurants is open every day but the service hours are variable depending on the hotel availability.

For our à la carte restaurants, you must notify the reception or guest relations one day in advance.

Each summer we have a few themed dinner nights including several buffets from the world cuisine. Please contact the front office for more information about the dates.

The service hours of our main restaurant are between 07.00-10.00 for breakfast, 12.30-14.30 for lunch, and 19.30-21.30 for dinner.

We typically have one main restaurant in each hotel followed by a snack bar, tea and cake time section, and several beverage bars. You can get the restaurant details specific to each hotel from our restaurants' section.

There are Mini Club activities and children's playgrounds accompanied by our animation team. In addition, there are children's pools and playgrounds in our water parks.

There are lots of activities during the day including morning exercise, aerobics, dart game, aqua gym, boccia, daily game tournament, Zumba, water polo, beach volleyball, football, and many kinds of pool games.

According to the weekly schedule, we organize shows such as mini disco, acrobat show, competition night, Turkish night (folklore), karaoke night, Latin dance night, and more.

Water sports are available on the beach of our hotels with an extra fee. You can find more details in the activities section.

You can use the facilities such as the beach, sunbathing and food and beverage services according to availability. Please ask the front desk for more information.

Depending on the month, we host a game tournament in our hotel with a treasure map, where our guests can win prizes and gifts and the winner gets featured on our website. You can get more information from: sales@cactushotels.com

Yes, our hotels also have meeting rooms for corporate organizations and several areas for personal organizations. For detailed information, please contact press@cactushotels.com

Club Yalı Hotels & Resorts, Cactus Paradise, Cactus Fleur Beach, and Cactus Mirage are located by the sea and have been awarded the Blue Flag for the beach.

Yes, our seaside facilities have their own sandy beach and pier.

Free rates apply to the first child between the ages of 0-2 and 0-12; and the second child has 50% discount.

Our rooms are cleaned regularly and fresh towels are provided daily.

Unfortunately, our furry friends are not accepted at our facilities.

Most of our hotels have available rooms for disabled guests. Our best facilities to accommodate our guests are Club Yali Hotels & Resorts, Cactus Paradise, Cactus Fleur Beach, and Cactus Mirage.

Yes, please visit our website or contact us via phone to find out more about the campaigns.

We work with the industry's leading business partners in the world for cleaning and hygiene products, approved by the Ministry of Health.

You can visit the waterpark as a group with prior reservation confirmation.

You can contact the waterpark's management for special organizations.

You can contact the waterpark's management for special organizations.

Yes, the entry price includes all food and beverages.

Our hotel guests can enter for free on weekdays and they also have a 50% discount on weekends.

Free entry for children aged 0-6 ages and discount applied for 7-12-year-olds.

Our waterparks are open from the 1st of June until the 15th of September (dates are subject to change, please visit the waterpark website). Our waterpark is open from 10.00 until 18.00 and the slides are open until 17.30.

We have a lot of safety, hygiene, food, and environment protection certificates including ISO 9001: Quality Management and Food Safety Certificate, ISO 14001: Environment Certificate, Blue Flag: Safe Beach Certificate, Turcev: International Environment Certificate.

Forgotten items are safely stored in the front office for a few days. Please contact the front office in such a case.

Our all-inclusive concept is between 07:00 and 23:00 and it includes food and beverage services throughout the day.

For the registration, our guests can show an ID card, driving license, or passport at the hotel.

You can extend your check-out time until 18.00 by paying the day rate for the hotel.

Our guests' can check-in at 15:00 and check-out at 12:00.

Parking is available in our facilities.

Our Izmir hotels are 3 km from the center of Gümüldür, within 25 minutes' walking distance. Our Bodrum hotels are 3 km from the center of Yalıkavak, and it takes an average of 25 minutes to walk to the center.

You can get information about the car transfers from the hotel front desk.

Adnan Menderes Airport is the closest airport to our Izmir hotels and Milas Airport is the closest airport for our Bodrum hotels.

All of our accommodation facilities are located 35-40 km from the airport.

Adnan Menderes Airport is the closest airport to our Izmir hotels and Milas Airport is the closest airport for our Bodrum hotels.